{"product_id":"difficult-conversations-how-to-discuss-what-matters-most","title":"Difficult Conversations: How to Discuss What Matters Most","description":"\u003cp\u003eThe 10th-anniversary edition of the New York Times business bestseller-now updated with \"Answers to Ten Questions People Ask\"\u003c\/p\u003e\u003cp\u003eWe attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:\u003c\/p\u003e\u003cp\u003e· Decipher the underlying structure of every difficult conversation\u003cbr\u003e· Start a conversation without defensiveness\u003cbr\u003e· Listen for the meaning of what is not said\u003cbr\u003e· Stay balanced in the face of attacks and accusations\u003cbr\u003e· Move from emotion to productive problem solving\u003c\/p\u003e","brand":"Better Than Therapy Booktique LLC","offers":[{"title":"Default Title","offer_id":44224782860341,"sku":"9780143118442","price":8.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0630\/7184\/6453\/files\/9780143118442.jpg?v=1736465974","url":"https:\/\/bttbooktique.com\/products\/difficult-conversations-how-to-discuss-what-matters-most","provider":"Better Than Therapy Booktique LLC","version":"1.0","type":"link"}